The integrated operations center at YVR during the first COVID-19 repatriation flights to Canada, where Brock Penner served as the public information officer.

ISSUES, CRISIS AND REPUTATION MANAGEMENT

Navigating Challenges: Expert Issues and Crisis Management to Protect and Enhance Your Reputation.

Time is of the essence in any issue or crisis and how you communicate can shape your company’s future. I can step in quickly as an advisor to, or extension of, your communications team in an issue or crisis. Or, I can manage your response and advise your leadership directly. 

With several years of experience overseeing crisis preparedness and issues response for Canada's second busiest airport, I bring a profound knowledge to issues management and crisis communications. In major events, I am trained to operate under Incident Command Structure as the Public Information Officer

Additionally, I have deep experience navigating communications for complex issues, such as workforce reductions, major service disruptions, health-care issues, workplace safety incidents, cyber security breaches, rezoning applications and corporate misconduct. 

    • Real-time crisis and issues response

    • Crisis communications planning

    • Crisis communications training and simulation

Other Capabilities.

  • Corporate Communications

    Craft clear and impactful strategies to align messaging and engage stakeholders.

  • Media Relations and Strategy

    Share your story through traditional media and amplify your message.

  • Stakeholder Engagement

    Foster meaningful relationships to achieve organizational goals.

  • Marketing Communications

    Drive results with tailored marketing strategies that reach the right audience.

  • Brand Strategy and Graphic Design

    Develop a powerful brand identity that stands out in today’s market.

  • Web Design

    Create stunning, user-friendly websites tailored to your business needs.